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Support

Need a hand with your kit? We're here.

Whether you're mid-install and something is not sitting right, or you just want to tell us what you think of the product, send it through and a real person reads it. If you're partway through a panel, keep it wet and get hold of us before it dries, because wet film lifts and resets.

Tell us what's happening Email support
Pick whichever suits

Six ways to reach us.

The form is the fastest route for an install problem, because it asks for the things we would have to ask you for anyway. Everything lands in the same inbox.

The support form

Best for an install problem

It asks which stage you are on and what you are seeing, so the first reply you get is an answer rather than a list of questions.

Straight to the support inbox

Email support

tech@accuguard.com.au

Best for anything you can photograph. Send a wide shot of the panel plus a close-up of the spot you are worried about.

Photos welcome

The video guide

Six stages, checklist included

Most questions we get are answered in stage 4 or stage 5. Worth a look before you call, especially for edge lift.

Open it on your phone

Orders and delivery

hello@accuguard.com.au

Where's my kit, changing an address, or a question about which kit fits your car. Include your order number if you have one.

Include your order number

Instagram DM

@accu.guard

Quick questions and photos. Slower than email, and we cannot look up an order from a DM.

Weekdays, when we are at a desk

Returns and warranty

Damaged, wrong or faulty

What you are entitled to under Australian Consumer Law, plus how a warranty claim on the film works.

Read the policy
Send it through

Tell us what's happening.

The more you give us up front, the fewer emails it takes. Your car, where you are up to, and what you are seeing. Same form if you want to tell us how the product went, good or bad.

Leave it if you're happy for us to ring you about this one.
Photos help a lot. Send them to tech@accuguard.com.au and mention your name so we can match them up.

What to send us

Four things turn a slow back-and-forth into one reply:

  • Your car, and which kit you have.
  • Which stage of the guide you are on.
  • A wide photo of the panel, plus a close-up of the problem.
  • What the weather was doing while you worked.

Mid-install and worried?

Do these three things before you write to us. They keep your options open.

  • Keep the panel and the film wet with slip solution.
  • Stop squeegeeing. Once the water is out, the piece stops moving.
  • Take a photo now, before anything dries.

Business details

AccuGuard
ABN 82 698 774 293
Australia

Postal address for formal notices is on the terms of sale.