Returns and warranty

Last updated 13 August 2026

Your rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Everything below sits on top of those rights.

Change of mind

Changed your mind, or ordered the wrong car? Send it back within 30 days of delivery for a refund, as long as the kit is unused, unopened and in its original packaging with the seals intact.

• You pay the return postage, and we recommend tracking, because the kit is your responsibility until it reaches us.
• We refund the price of the kit, not the original delivery charge.
• Refunds go back to the card or account you paid with, within 5 business days of the kit arriving.

Once a film sleeve is opened, the piece inside cannot be resold or reused, so opened kits are not returnable for change of mind. Sealed pieces from an otherwise opened kit are also not returnable, because a kit is sold as a set.

Wrong, damaged or faulty

Tell us within 7 days of delivery if the kit arrived damaged or is not what you ordered. Email tech@accuguard.com.au with your order number and a photo of the packaging and the item.

If a piece is faulty, we replace it or refund it, whichever you prefer, and we cover the postage in both directions. If the fault is major, you choose between a refund and a replacement. If it is minor, we will repair or replace it within a reasonable time.

If you damage a piece during the install

This one is not a legal right, it is just how we want to run things. Nick a piece, drop it in the driveway, or lose a corner to a gust of wind, and we would still rather you ended up with a finished car. Email support with your order number, tell us which panel and what happened, and we will work out the best way to get you a replacement piece.

Film warranty

The film carries a 10-year manufacturer warranty against yellowing, cracking, blistering and delamination under normal use. The warranty runs from your delivery date and applies to the original purchaser.

What it does not cover

• Installation error, including edge lift from a surface that was not cleaned properly.
• Damage from stones, road debris, accidents, vandalism, hail or fire. The film is there to take that damage instead of your paint, and replacing a chipped piece is a normal cost.
• Paint that lifts because it was already damaged, resprayed or poorly repaired.
• Damage from solvents, petrol spills, harsh chemicals, automatic car washes with brushes, or a pressure washer used against an edge.
• Film removed and reapplied, or film applied to a car other than the one it was cut for.

Making a claim

Email tech@accuguard.com.au with your order number, the date you fitted it, photos of the affected area in daylight, and a wider shot of the panel. We will come back to you as soon as we have looked at it, and we may ask for more photos or to see the piece.

Approved claims are resolved with replacement film for the affected panel. Labour is not covered, since you fit the kit yourself.

How to start a return

1. Email hello@accuguard.com.au with your order number and what you want to do.
2. We will reply with a return address and a reference to write on the parcel.
3. Pack the kit so it arrives the way it left, and send it with tracking.
4. We inspect it on arrival and refund or replace within 5 business days.

Please do not send anything back before you hear from us, because unlabelled returns are hard to match to an order.

How to contact us

Email tech@accuguard.com.au for anything about your kit or an install, or hello@accuguard.com.au for orders, privacy requests and everything else. The form on our support page reaches the same inbox, and we will arrange a call if a written answer is not enough.

Postal address: AccuGuard, [postal address to be confirmed], Australia.